Customer services

Customer services

In the trend of free market economy combined with the integration, Vietnamese enterprises gradually upgrade the position, increase the value of products, reduce costs and enhance the competitiveness by a variety of measures to optimize internal resources and take advantage of the opportunity cost. One of the methods is to focus on the development of customer service team to provide the added value for clients. 

Owning a customer service team who are professional, sensitive to the needs of the market, knowledgeable about the products and services and dedicated, is the advantage helping enterprises develop and build customer trust. But the enterprises don’t always have time for training to own a perfect workforce so BIN HOLDINGS LTD has built a customer service team to provide the workforce for the enterprises and partners aiming at helping the enterprises circulate business processes and bring high profits.

BIN HOLDINGS LTD consults and provides the workforce for both international and domestic enterprises, helps enterprises own high quality workforce, skip initial training.

Benefits

  • Competitive salary depending on capacity
  • 13th month salary under state regulation.
  • Tet bonus following the experience and performance.
  • 10% of salary on public holidays: Apr 30th, Sep 2nd, Jan 1st.
  • Subsidize employees under Vietnamese labor law (moon festival, wedding, children’s day, maternity,...)
  • Bonus following projects subject to business status and revenue (if any)
  • Celebrate employee birthdays
  • Company annual trip for all employees
  • Health insurance, social insurance
  • Dynamic, creative, friendly work environment.

Subjects

  • Quantity: 25
  • Regular staff
  • Type: Full time
  • Gender: Male/female
  • Age: 22-30
  • Salary: Depending on capacity
  • Deadline: 31/12/2017

Job Description

  • Supporting for foreigner/oversea corporate clients.
  • Daily checking email from customers and responsible for answering any customer’s inquiry about services, price, promotion and other necessary works.
  • Online monitoring payment from customer, supporting for payment online.
  • Crossing/up sales by email or telephone to current clients.
  • Coordinating with subcontractors, partners to provide the services to customers.
  • Making some reports and other related which are assigned by team leader.

Job Requirements

  • At least one-year experience.
  • Ability to communicate to customers by English for both writing and over telephone (intermediate level or higher).
  • Telesales/Marketing experience is a plus.
  • Having customer services experience in business services, finance/banking or taxation is a plus.
  • Can work under high pressure environment.

Profile includes:

  • 01 CV, 4 images with the size of 4x6
  • 01 copy of the birth certificate
  • 01 health certification
  • Diplomas, transcripts, certificates related to the job position to be submitted
  • Language used: any

(Candidates please write the contact and phone number clearly on the file)

Working time: Office hours (Mon – Fri: 8am – 5pm, Sat: 8am – 12am)

Contact: