Customer Service

I. WHAT WE CAN OFFER

  • 13th-month salary
  • Annual Summer Vacation

II. JOB DESCRIPTION

  • Support global customers and partners.
  • Check customer emails every day and answer their questions about our services, quotes, or related things.
  • Monitor online transactions, support our clients make payment via Internet.
  • Build strong relationships with customers and partners.
  • Handle customer services inquires and sovle issues arising from customers/forwarders/ third-parties relating to the order processing, if any.
  • Monitor online transactions, support our clients make payment via Internet.
  • Send quotations & cataloges, preparing contracts other certificates / confirmation notifications if client requested.
  • Send arrival notice & payment request reminders to clients.
  • Cooperate with other departments or related partners to supply services for clients.
  • Make a report or other tasks as your leader requests.

III. JOB REQUIREMENTS

Foreign Language & Computer Skills

  • Proficient in Microsoft Office
  • Fluent in English communication skills (writing and speaking)

Skill and Knowledge Requirement

  • Experience in Marketing and working with foreigners are big pluses.
  • Have the customer care experience in majors of Business services, Finance, Bank/Tax and Travelling is preferred.
  • Skills in document preparation and management
  • Ability to work independently and take initiative
  • Persuasive, active listening, good communication and building business relationships
  • Dynamic, creative and ability to work under pressure

IV. BENEFITS

  • 13th-month salary
  • Tet bonus based on ability & contribution.
  • Bonus 10% of salary on holidays on April 30, September 2, January 1.
  • Labor law allowances (Children's New Year, Mid-Autumn Festival, Wedding, Maternity).
  • Rewards according to projects depend on business situation and revenue (if any).
  • Monthly birthday party for employees.
  • Annual company trip for all employees.
  • Health insurance, social insurance.
  • Young, friendly, creative working environment.

V. APPLICATION

  • CV
  • Job application
  • Transcript
  • Diplomas, certificates related to the position.
  • Language used: any
  • (Candidates please write the contact and phone number clearly on the file)
  • Working time: Office hours (8am - 12pm/1pm-5pm)

VI. CONTACT